Resume

Experience

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2021 - Present
IT Help Desk
SEEC
Naha, Okinawa
  • Actively monitor and report security vulnerabilities, allowing senior members to decide on an appropriate course of action.
  • Manage user accounts, software licenses, and hardware to cut back on expenses and running cost.
  • Configure zero touch deployment systems, decreasing worload and service time.
2017 - 2021
Hotel Front Desk
Guesthousein Okinawa
Naha, Okinawa
  • Main work entailed Japanese to English translation and accommodating guests.
  • Automate existing Google Sheets workflow, reducing workload and human error.
  • Set guestroom computers to erase user data and revert to preconfigured settings, preventing access to previous guests' accounts and personal data.

Education

2012 - 2016
University of Hawai'i at Manoa
Honolulu, Hawaii
Bachelor's
Japanese
  • Focus on the Japanese language
  • Social and cultural norms
  • Culture and history
2013 - 2014
University of the Ryukyus
Nakagami, Okinawa
Short-Term
Exchange Program
  • Japanese language
  • Okinawa's history and culture
  • Japanese culture

Skills

Microsoft Entra ID
Google Admin Console
Apple Business Manager
Google Sheets
Google Apps Script
Conversational Japanese

Languages

HTML
CSS
PHP
Javascript
C#
Japanese